ITILCenter

ITIL 4 Strategist: Direct, Plan and Improve (DPI)

21 hours
  • 8 lessons (5,5 hours of video)
  • Downloadable pdf documents
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
21 hours
  • Pdf course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
ITIL 4 Strategist: Direct, Plan and Improve (DPI)

ITIL 4 Strategist: Direct, Plan and Improve is ideal for managers of all levels involved in shaping direction and strategy or developing a constantly improving team. ITIL 4 Strategist: Direct, Plan and Improve courses prepare you to pass ITIL 4 DPI certification exam and obtaining a prerequisite for achieving both ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations.

The ITIL 4 Strategist: Direct Plan and Improve (DPI) certification is recognized by employers worldwide as a valuable asset to any job application for IT-enabled services, teams and workflows. It allows candidates to increase salaries and their career prospects, giving them the experience and knowledge to build and implement an effective IT and digital strategy to manage digital disruption and drive success.

These ITIL courses have been created with official PeopleCert training material and documents, to ensure candidates learn the core concepts and skills in the best way available.
This training course is available in English, Spanish or French, so our customers will be free to master the concepts in their own language, without any barrier.

Discover ITIL 4 Strategist: Direct, Plan and Improve courses and related ITIL certification offered by ITILCenter powered by iLEARN

Training Options
Self-Paced Learning
  • 8 lessons (5,5 hours of video)
  • Downloadable pdf documents
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
Virtual Classroom
  • Pdf course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
Classroom
  • Paper course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format

By taking ITIL 4 DPI course, students will understand:

  • Key concepts of Direct, Plan and Improve
  • The scope of guidance and/or planning and know how to apply the key principles and methods of guidance and planning in this context
  • The role of Governance, Risk & Compliance (GRC) and how to integrate principles and methods into the service value system
  • How to apply the main principles and methods of continuous improvement to all types of improvement
  • How to use the key principles and methods of communication and organizational change management to guide, plan and improve
  • How to apply the main principles and methods of measurement and reporting in directing, planning and improvement
  • How to manage, plan and improve value streams and practices
  • IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation
  • Individuals involved in shaping IT direction and strategy

ITIL 4 Strategist: Direct, Plan and Improve exams are taken online via PeopleCert remote Proctor. You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.

  • Duration of 90 minutes (105 minutes for candidates taking the ITIL DPI exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%
  • Exam languages: English, French, Spanish, Chinese, German

You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.

In order to access ITIL® 4 Direct, Plan and Improve course and exam, candidates must:

  • Have obtained ITIL® 4 Foundation certification
  • Have attended the related accredited training course
  • Introduction to the course
  • Lesson 1 – Key concepts of DPI
    • Scope of control
    • Direction
    • Planning
    • Improvement
    • DPI of the service value system 
  • Lesson 2 – Scoping, principles and methods of DPI
    • Goals & requirements cascades
    • Policy, control & guideline creation
    • Decision-making at the right level
  • Lesson 3 – The role and use of GRC in the SVS
    • Risk management
    • Governance
    • Sufficient control
  • Lesson 4 – Continual improvement
    • CI culture
    • The CI model
    • Embedding CI in the SVS
  • Lesson 5 – Communication and Organizational Change Management (OCM)
    • OCM
    • Stakeholder management
    • Effective communication
  • Lesson 6 – Measurement and reporting
    • Measurement & reporting
    • Types of measurement
  • Lesson 7 – DPI for value streams and practices
    • Value streams & practices
    • Methods & techniques
  • ITIL 4 DPI provides leadership practices that can benefit any professional involved in leading and planning operations, regardless of seniority
  • ITIL 4 DPI encourages teamwork through practices that focus on collaborative action rather than enforced compliance
  • ITIL 4 DPI increases awareness of the entire value chain so that everyone can see the big picture and how to optimize their contribution to it
  • ITIL 4 DPI governance best practices help create value for stakeholders and customers based on overall goals
  • ITIL 4 DPI provides practices for defining policies, implementing controls, building business cases, and more to create value and continuous improvement
  • ITIL 4 DPI is a universal module for both ITIL 4 Managing Professional and ITIL 4 Strategic Leader stream. After achieving ITIL MP qualification, candidates will only have to complete ITIL 4 Leader: Digital & IT Strategy to obtain ITIL SL designation, enhancing their career and salary possibilities.
  • Our ITIL 4 DPI courses include exercises and mock exams to help students preparing for their exam.
  • Our ITIL courses are fully accredited by PeopleCert on behalf of AXELOS.
  • iLEARN also offers a series of free courses to choose from for each purchase you make.
  • Our ITIL 4 DPI training course fully-prepares candidates to sit and pass the ITIL 4 Strategist: Direct, Plan and Improve exam on the first attempt.
  • Our ITIL 4 DPI courses are available in English, French and Spanish.
  • We offer a wide range of course delivery options to suit your needs: online self-paced courses, onsite courses, virtual live courses, blended courses, corporate training, live coaching.
Frequently Asked Questions

Yes, ITIL courses available on ITIL Center are provided by iLEARN - Innovative Learning, an Accredited Training Organization (ATO) of PeopleCert. Courses provided by an ATO are officially accredited and created using the official PeopleCert material.

Yes, ITIL 4 certificates should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

Yes, all ITIL courses on ITILCenter include the official examination in their fee.

ITIL official manuals (PeopleCert official core guidance eBooks) in digital format are bundled with any ITIL exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possible to request the hard copy version for an additional fee.

The first and mandatory level of ITIL 4 certification scheme is ITIL 4 Foundation.After achieving the Foundation level you will be able to proceed with any of the ITIL Managing Professional or Strategic Leader module, according to your professional needs.

On the first day of your course you will receive an ITIL voucher code along with the instructions to book the official exam.

For ITIL courses in eLearning modality, you can access the material for 30, 120 or 180 days, according to the package you will purchase.

On the first day of your course you will receive a voucher code valid 12 months from issue date.You will be able to book and take your ITIL exam during this 12-months period.

All ITIL courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL courses are available in English, French, Spanish, Italian, and more languages to come.

All our ITIL courses are available in different modalities: eLearning, virtual classroom and in classroom.

ITIL (IT Infrastructure Library) is an IT Service Management framework, owned by AXELOS, that defines best practices for delivering IT services.

ITILCenter is the portal for ITIL training and certification, powered by iLEARN – Innovative Learning, a PeopleCert Accredited Training Organization (ATO).

Yes, candidates must own an ITIL 4 Foundation certificate.

Yes, all ITIL 4 Strategist: Direct, Plan and Improve courses on ITILCenter include the official examination in their fee.

ITIL 4 DPI official manual (PeopleCert official core guidance eBooks) in digital format is bundled with any ITIL 4 Stategist: Direct, Plan and Improve exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possibile to request the hard copy version for an additional fee.

Yes, ITIL 4 Strategist: Direct, Plan and Improve certificate should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

ITIL 4 DPI courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL 4 Strategist: Direct, Plan and Improve exam is available in English, French, Spanish, Chinese, German, Japanese.

ITIL 4 DPI training at the moment is available in English, Spanish and French. 

ITIL 4 DPI courses include two official sample papers.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) related courses

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Digital & IT Strategy

ITIL 4 Specialist: DSV

Drive Stakeholder Value

ITIL 4 Specialist: HVIT

High Velocity IT

ITIL 4 MP Training Bundle

Managing Professional Bundle

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