ITILCenter

ITIL 4 Specialist: Acquiring & Managing Cloud Services (AMCS)

21 hours
  • 10 lessons (3,5 hours of video)
  • Downloadable pdf documents
  • 1 official mock exam
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
21 hours
  • Pdf course material
  • 1 official mock exam
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
ITIL 4 Specialist: Acquiring & Managing Cloud Services (AMCS)

Are you interested in deepening your knowledge about Cloud Services, but you dot not have experience in the field nor in IT? ITIL 4 Specialist: Acquiring & Managing Cloud Services course has no prerequisites and is opened to anybody interested in its topics.

As part of the two new ITIL 4 Extension Modules, this ITIL course covers the concept of the “cloud services user journey”. ITIL 4 Specialist: Acquiring & Managing Cloud Services certification aligns the key concepts of ITIL (the Guiding Principles, Service Value Chain, etc.) to the effective cloud services optimization, to let obtain the skills and knowledge to in order to optimize cloud capabilities through this training course.

Discover ITIL 4 Specialist: Acquiring & Managing Cloud Services courses and related ITIL certification offered by ITILCenter powered by iLEARN

Training Options
Self-Paced Learning
  • 10 lessons (3,5 hours of video)
  • Downloadable pdf documents
  • 1 official mock exam
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
Virtual Classroom
  • Pdf course material
  • 1 official mock exam
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
Classroom
  • Paper course material
  • 1 official mock exam
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format

After taking ITIL 4 Specialist: Acquiring & Managing Cloud Service training course, candidates will learn to:

  • Analyze solutions and benefits through a vendor-neutral approach
  • Successfully identify, select, and deliver enhanced cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration, applying ITIL 4 framework at the same moment
  • Embrace a customer-focused end-to-end cloud procurement user journey
  • C-suite executives
  • Cloud architects and consultants
  • Procurement, capture, and bid managers interested in cloud services
  • Experienced and aspiring ITSM managers
  • PPM professionals
  • Any managers involved in IT direction and strategy

ITIL 4 Specialist: Acquiring & Managing Cloud Services exams are taken online via PeopleCert remote Proctor.
You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.

  • Duration of 90 minutes (105 minutes for candidates taking the ITIL CDS exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 26/40 marks - 65%
  • Exam languages: English

You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.

There are no prerequisites for ITIL 4 Specialist: Acquiring & Managing Cloud Services module.
By the way, in order to access ITIL 4 Specialist: Acquiring & Managing Cloud Services exam, it is mandatory to have attended the related accredited training course.

  • Introduction
  • Lesson 1 – Foundation reminder
  • Lesson 2 – Introduction to Acquiring and Managing Cloud Services
    • Introduction to cloud
    • Service relationships
    • Customer journey
    • Course content
  • Lesson 3 – The role of cloud services in an organization
    • Characteristics of cloud
    • Cloud service models
    • Cloud deployment models
    • Approaches to cloud adoption
  • Lesson 4 – Defining requirements for and readiness to adopt cloud solutions
    • Defining requirements for cloud solutions
    • Carry out an organizational readiness assessment for cloud adoption
    • Structure and content of a business case for cloud
    • Communicating a cloud business case
  • Lesson 5 – Identifying types of cloud services and their applicability to the organization’s context
    • Key elements of a cloud strategy for a service consumer
    • Types of cloud service provider
    • How cloud solutions affect the organization’s services and agreements with customers
    • Identify the available services that are relevant to the organization’s context
  • Lesson 6 – Selecting and procuring cloud services
    • Inputs and outputs of a return on investment (ROI) for cloud
    • Costs of using cloud services
    • Benefits and opportunities created by cloud services
    • Key risks and disbenefits of using cloud services
    • Security and compliance considerations of using cloud services
  • Lesson 7 – Onboard and offboard cloud services
    • Activities of onboarding/offboarding cloud services
    • Key approaches for migrating to or from the cloud
    • Modifying an operating model to support migration to cloud services 
  • Lesson 8 – Managing the use of cloud services
    • The shared responsibility model
    • How to measure quality of consumed cloud services
    • The tools, techniques, methods, and controls used to manage the use of cloud services
  • Lesson 9 – Evaluate and improve a cloud strategy
    • The adjustments a consumer organization has to make to its cloud strategy to respond to VUCA challenges. Which stands for volatility, uncertainty, complexity, and ambiguity.
    • Appling the continual improvement model to an organization’s cloud strategy
  • Lesson 10 – Exam preparation
  • ITIL 4 AMCS has no prerequisites, so anybody can access it and study cloud service management, even if they have no experience in this field
  • ITIL 4 AMCS helps make a business’s cloud migration more economic, efficient and effective, since it goes into detail about the benefits of migration and its processes
  • Cloud is widely used by organizations all over the world to optimize their IT services
  • ITIL 4 AMCS helps learning assess organizational requirements and the feasibility of cloud solutions
  • Our ITIL 4 AMCS training course fully-prepares candidates to sit and pass the ITIL 4 Specialist: Acquiring & Managing Cloud Services exam on the first attempt.
  • Our ITIL 4 AMCS courses include exercises and mock exams to help students preparing for their exam.
  • Our ITIL courses are fully accredited by PeopleCert on behalf of AXELOS.
  • iLEARN also offers a series of free courses to choose from for each purchase you make.
  • We offer a wide range of course delivery options to suit your needs: online self-paced courses, onsite courses, virtual live courses, blended courses, corporate training, live coaching.
Frequently Asked Questions

Yes, ITIL courses available on ITIL Center are provided by iLEARN - Innovative Learning, an Accredited Training Organization (ATO) of PeopleCert. Courses provided by an ATO are officially accredited and created using the official PeopleCert material.

Yes, ITIL 4 certificates should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

Yes, all ITIL courses on ITILCenter include the official examination in their fee.

ITIL official manuals (PeopleCert official core guidance eBooks) in digital format are bundled with any ITIL exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possible to request the hard copy version for an additional fee.

The first and mandatory level of ITIL 4 certification scheme is ITIL 4 Foundation.After achieving the Foundation level you will be able to proceed with any of the ITIL Managing Professional or Strategic Leader module, according to your professional needs.

On the first day of your course you will receive an ITIL voucher code along with the instructions to book the official exam.

For ITIL courses in eLearning modality, you can access the material for 30, 120 or 180 days, according to the package you will purchase.

On the first day of your course you will receive a voucher code valid 12 months from issue date.You will be able to book and take your ITIL exam during this 12-months period.

All ITIL courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL courses are available in English, French, Spanish, Italian, and more languages to come.

All our ITIL courses are available in different modalities: eLearning, virtual classroom and in classroom.

ITIL (IT Infrastructure Library) is an IT Service Management framework, owned by AXELOS, that defines best practices for delivering IT services.

ITILCenter is the portal for ITIL training and certification, powered by iLEARN – Innovative Learning, a PeopleCert Accredited Training Organization (ATO).

No, there are no prerequisites to access the course.By the way, in order to access the exam, it's mandatory to have attended an accredited training course.

Yes, all ITIL 4 Specialist: Acquiring & Managing Cloud Services courses on ITILCenter include one official exam attempt in their fee.

ITIL 4 AMCS official manual (PeopleCert official core guidance eBooks) in digital format is bundled with any ITIL 4 Specialist: Acquiring & Managing Cloud Services exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possibile to request the hard copy version for an additional fee.

Yes, ITIL 4 Specialist: Acquiring & Managing Cloud Services certificate should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

ITIL 4 AMCS courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL 4 Specialist: Acquiring & Managing Cloud Services exam is available in English.

ITIL 4 AMCS training at the moment is available in English. 

ITIL 4 AMCS courses include one official sample paper.

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