ITIL benefits

As an adaptable framework, ITIL is used by service management organizations to optimize digital technologies all over the world.
ITIL co-creates value for businesses, working hand in hand to ensure that IT services drive business strategy. It embraces digital transformation, allowing organizations to transform their services with ease.

Due to its modular structure, ITIL 4 helps organizations and individuals to clearly understand the ITIL framework before proceeding with its advanced sections. The first level of certification, ITIL Foundation, outlines the concepts outlines the basic concepts, so candidates will have a solid base to go on with next levels. This learning approach helps to create a modular and continuous improvement in an organization, as it is reflected in ITIL 4 certification scheme. Each ITIL 4 levels provides knowledge and support for each IT service professional’s job role.


Businesses today are facing a rapidly changing digital environment. A large number of IT systems and services are integrated into the overall corporate structure and activities.
The ITIL 4 framework has been developed to accommodate these changes and can provide best practices for all IT services. Organizations also gain a framework that guides them through digital transformation and new ways of working to improve service efficiency.

Thanks to its systematic and professional approach, ITIL offers the following benefits to an organization:

  • Reduced IT costs
  • Improved IT services
  • Improved customer satisfaction
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third-party services

ITIL can also help organizations improve their services because:

  • It helps organizations manage risk, outages and failures
  • It strengthens customer relationships by providing efficient services that meet customer needs
  • It establishes cost-effective procedures
  • It builds a stable environment that allows for growth, expansion and change


As ITIL certification is recognized globally, the benefits to individuals are enormous. It develops and enhances an individual's IT governance skills and, in the case of an ITIL 4 Master, demonstrates mastery of the ITIL framework.
The certification is available for different levels of experience, with clear progression starting at the basic level. This means that ITIL certification can be a guiding force throughout one's career in IT or digital service management.

Individuals achieving an ITIL certification will demonstrate that they are able to:

  • Apply tools and techniques learnt during the daily job to increase efficiency and effectiveness
  • Reflect on the current practices, get feedback from others, and change the way of working
  • Enhance communication thanks to ITIL common language
  • Use ITIL best practices with confidence and security
  • Boost their career prospects by having a globally-recognised, formal qualification

Popular ITIL 4 courses and exams

ITIL 4 Foundation

Foundation level

ITIL 4 Specialist: DSV

Drive Stakeholder Value

ITIL 4 Specialist: CDS

Create, Deliver and Support

ITIL 4 Leader: DITS

Digital & IT Strategy

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