ITIL 4 Specialist: Monitor, Support and Fulfil

Have you achieved ITIL 4 Foundation certificate, and do you want to deepen your knowledge of the ITIL 4 Management Practices? Then you should go for ITIL 4 Specialist: Monitor, Support and Fulfil courses.

ITIL 4 Specialist: Monitor, Support and Fulfil is one of the three batches included in ITIL 4 Practice Manager (ITIL 4 PM) stream. This module aims to furnish individuals with the necessary expertise and understanding to guarantee operational excellence through tracking crucial performance metrics, assisting the service value chain, and fulfilling end-to-end service delivery.

To obtain the designation, candidates should complete the five ITIL practice courses and exams included.
The ITIL practices covered are:

  • ITIL 4 Practitioner: Incident Management
  • ITIL 4 Practitioner: Monitoring and Event Management
  • ITIL 4 Practitioner: Problem Management
  • ITIL 4 Practitioner: Service Desk
  • ITIL 4 Practitioner: Service Request Management

ITILCenter makes available an ITIL course and exam for each of the practices listed above. These training courses include PeopleCert official training material, such as the official eBook and the Official Training Material (OTM), to ensure the best preparation for the related ITIL exam.

Do you need to obtain the ITIL 4 Specialist: Monitor, Support and Fulfil qualification easily and quickly without taking five different exams? You can take the ITIL 4 Specialist: Monitor, Support and Fulfil exam, a 90-minutes combined exam covering the five modules.
With the ITIL 4 Specialist: Monitoring, Support and Fulfil, candidates will just have to obtain the ITIL 4 CDS certificate for becoming an ITIL 4 Practice Manager.

Discover ITIL 4 Specialist: Monitor, Support and Fulfil courses and related ITIL certification offered by ITILCenter powered by iLEARN

  • Define the essential concepts, principles, values, and challenges associated with ITIL 4's five management practices.
  • Ensure that stakeholders comprehend the strategic and operational prerequisites for co-creating value and accomplishing business objectives.
  • Integrate the practices into the organization's value streams to streamline operations.
  • Understand the interconnectivity and compatibility across these five practices to leverage their benefits effectively.
  • Apply metrics and success factors to the practices to enhance performance and optimize outcomes.
  • Use the ITIL Maturity Model to evaluate, assess, and augment the capability of the various practices covered under this framework.
  • Individuals looking to improve their Service Management skills
  • Present and future ITSM managers pursuing career growth

ITIL 4 Specialist: Monitor, Support and Fulfil exams are taken online via PeopleCert remote Proctor. You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.

  • Duration of 60 minutes (75 minutes for candidates taking the ITIL CDS exam in a language other than their native)
  • Closed book
  • 60 multiple choice questions
  • Passing score: 39/60 marks - 65%
  • Exam languages: English

You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.

In order to access any module included in this certification stream, candidates must hold an ITIL 4 Foundation certificate.

  • Service Desk
  • Incident Management
  • Problem Management
  • Service Request Management
  • Monitoring & Event Management
  • ITIL 4 Specialist: Monitor, Support and Fulfil course enables candidates to take a single exam instead of five separated ones to obtain ITIL 4 Specialist: Monitor, Support and Fulfil qualification.
  • Our ITIL courses are fully accredited by PeopleCert on behalf of AXELOS.
  • iLEARN also offers a series of free courses to choose from for each purchase you make.
  • We offer a wide range of course delivery options to suit your needs: online self-paced courses, onsite courses, virtual live courses, blended courses, corporate training, live coaching.

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