- Define the essential concepts, principles, values, and challenges associated with ITIL 4's five management practices.
- Ensure that stakeholders comprehend the strategic and operational prerequisites for co-creating value and accomplishing business objectives.
- Integrate the practices into the organization's value streams to streamline operations.
- Understand the interconnectivity and compatibility across these five practices to leverage their benefits effectively.
- Apply metrics and success factors to the practices to enhance performance and optimize outcomes.
- Use the ITIL Maturity Model to evaluate, assess, and augment the capability of the various practices covered under this framework.
- Individuals looking to improve their Service Management skills
- Present and future ITSM managers pursuing career growth
ITIL 4 Specialist: Monitor, Support and Fulfil exams are taken online via PeopleCert remote Proctor. You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.
- Duration of 60 minutes (75 minutes for candidates taking the ITIL CDS exam in a language other than their native)
- Closed book
- 60 multiple choice questions
- Passing score: 39/60 marks - 65%
- Exam languages: English
You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.
In order to access any module included in this certification stream, candidates must hold an ITIL 4 Foundation certificate.