ITILCenter

ITIL 4 Foundation

14 hours
  • 8 lessons (3 hours of video)
  • Downloadable pdf documents
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
  • Official manual in hard copy
  • Confirmation of course completion in pdf format
  • Extra ITIL 4 Foundation exam simulator
14 hours
  • PDF course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
  • Official manual in hard copy
  • Confirmation of course completion in PDF format
ITIL 4 Foundation

ITIL 4 Foundation courses are the perfect introduction to IT Service Management, and the foundation of any professional IT career.
If you're just starting out in IT, or if you've been working in the industry for a while but never got around to taking the certification exam, then this course will give you all the skills and knowledge you need to pass your ITIL 4 Foundation exam and obtain ITIL Foundation certification.

These ITIL courses are designed to help students develop an understanding of the concepts, principles and practices related to service management as defined by ITIL Version 4. It provides an overview of what it means to be an effective service provider, with a focus on both internal operations and external relationships.
This ITIL course is also an opportunity for you to learn about what it takes to manage a business's technology, and how you can use that knowledge to improve your own business or career.

Our ITIL 4 Foundation courses also include mock exams to give students an opportunity for real-time practice with questions similar to those found on the actual exam.

ITIL 4 Foundation courses and related ITIL certification offered by ITILCenter powered by iLEARN

Training Options
Self-Paced Learning
  • 8 lessons (3 hours of video)
  • Downloadable pdf documents
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM)
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
    • Extra ITIL 4 Foundation exam simulator
Virtual Classroom
  • Pdf course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • PeopleCert Official Training Material (OTM)
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format
Classroom
  • Paper course material
  • 2 official mock exams
  • Exercises and solutions
  • Official manual in digital format
  • Optional extras:
    • Official manual in hard copy
    • Confirmation of course completion in pdf format

At the end of ITIL 4 Foundation course, candidates will:

  • Understand the key concepts of ITIL service management
  • Learn how ITIL guiding principles can help organizations adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL Service Value System and the activities of the Service Value Chain and how they relate to each other
  • Understand the key concepts of continuous improvement
  • Individuals at the beginning of their service management journey
  • ITSM managers and potential ITSM managers
  • Individuals working in other "IT" areas (digital, product, development) with a robust service delivery interface
  • Existing ITIL qualification holders who wish to update their knowledge

ITIL 4 Foundation exams are taken online via PeopleCert remote Proctor. You will receive via email a voucher code valid for 12 months, to be used to book your exam date and time autonomously, following detailed instructions you will receive.

  • Duration of 60 minutes (75 minutes for candidates taking the ITIL Foundation exam in a language other than their native)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 26/40 marks - 65%
  • Exam languages: Italian, English, French, Spanish, Chinese, Dutch, German, Japanese, Polish, Portuguese

You can add a second attempt to your exam voucher by purchasing the extra option PeopleCert Take2.

There are no specific pre-requisites. By the way, some appreciation of the ideas and principles of services may be useful.

  • Introduction
  • Lesson 1 - Key concepts of Service Management
    • Service Management
    • Service
    • Service value
    • The Service Organization
    • Service Offerings
    • Service Relationships
  • Lesson 2 - Guiding Principles of Service Management
  • Lesson 3 - The four dimensions of Service Management
    • Organization and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • Lesson 4 - The Service Value System (SVS)
    • The SVS Framework
    • Opportunity, demand, and value
    • Guiding principles
    • Continual improvement
    • Governance
    • Practices
    • The service value chain
  • Lesson 5 - The Service Value Chain
    • Plan
    • Improve
    • Engage
    • Design and transition
    • Obtain/build
    • Deliver and support
  • Lesson 6 – ITIL 4 Management Practices
    • Recall the definitions of eight important terms related to practices
    • Recall the purpose of eighteen ITIL4 practices
    • Explain seven of the practices in detail, including how they fit into the service value chain
  • ITIL 4 Service Management summary
  • ITIL 4 qualifications are very valuable and desirable for employers in the IT industry.
  • ITIL 4 Foundation is highly relevant to IT service management teams and project managers. This training also helps practitioners build a culture of continuous strategic and operational improvement.
  • Professionals with ITIL 4 Foundation qualification earn an average salary of $98,000 per year. IT Professionals without this certification earn $8,000 less than certified individuals (Based on U.S. data).
  • ITIL 4 Foundation is a prerequisite to the following advanced ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL Strategic Leader modules.
  • Our ITIL 4 Foundation course fully-prepares candidates to sit and pass the ITIL 4 Foundation exam on the first attempt. Our pass rate for this certification is 94%.
  • Our ITIL 4 Foundation courses include exercises and mock exams to help students preparing for their exam.
  • Our ITIL courses are fully accredited by PeopleCert on behalf of AXELOS.
  • iLEARN also offers a series of free courses to choose from for each purchase you make.
  • Our ITIL 4 Foundation courses are available in English, French, Spanish or Italian.
  • We offer a wide range of course delivery options to suit your needs: online self-paced courses, onsite courses, virtual live courses, blended courses, corporate training, live coaching.
Frequently Asked Questions

Yes, ITIL courses available on ITIL Center are provided by iLEARN - Innovative Learning, an Accredited Training Organization (ATO) of PeopleCert. Courses provided by an ATO are officially accredited and created using the official PeopleCert material.

Yes, ITIL 4 certificates should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

Yes, all ITIL courses on ITILCenter include the official examination in their fee.

ITIL official manuals (PeopleCert official core guidance eBooks) in digital format are bundled with any ITIL exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possible to request the hard copy version for an additional fee.

The first and mandatory level of ITIL 4 certification scheme is ITIL 4 Foundation.After achieving the Foundation level you will be able to proceed with any of the ITIL Managing Professional or Strategic Leader module, according to your professional needs.

On the first day of your course you will receive an ITIL voucher code along with the instructions to book the official exam.

For ITIL courses in eLearning modality, you can access the material for 30, 120 or 180 days, according to the package you will purchase.

On the first day of your course you will receive a voucher code valid 12 months from issue date.You will be able to book and take your ITIL exam during this 12-months period.

All ITIL courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL courses are available in English, French, Spanish, Italian, and more languages to come.

All our ITIL courses are available in different modalities: eLearning, virtual classroom and in classroom.

ITIL (IT Infrastructure Library) is an IT Service Management framework, owned by AXELOS, that defines best practices for delivering IT services.

ITILCenter is the portal for ITIL training and certification, powered by iLEARN – Innovative Learning, a PeopleCert Accredited Training Organization (ATO).

No, there are no prerequisites to access ITIL 4 Foundation course and exam.

Yes, ITIL 4 Foundation certificate should be renewed within three years from the award date.Learn more on how to renew ITIL certificates.

Yes, all ITIL 4 Foundation courses on ITILCenter include the official examination in their fee.

ITIL 4 Foundation official manual (PeopleCert official core guidance eBooks) in digital format is bundled with any ITIL Foundation exam you will purchase.To access the manual in digital format, you'll just have to register your voucher code on PeopleCert portal. It is also possibile to request the hard copy version for an additional fee.

ITIL 4 Foundation courses and exams include one exam attempt.By the way, during the purchase you can add Take2 option to your exam voucher. Take2 option will provide you with a second exam voucher valid 6 months in case of failure of the first attempt.

ITIL 4 Foundation exam is available in English, French, Spanish, Italian, Chinese, Dutch, German, Japanese, Polish and Portuguese.

ITIL 4 Foundation training at the moment is available in English, Spanish, French and Italian. 

ITIL 4 Foundation courses include two official sample papers.Furthemore, is it possible to add an official PeopleCert exam simulator to test the real exam experience for an extra fee.

ITIL 4 Foundation related courses

ITIL 4 Strategist: DPI

Direct, Plan and Improve

ITIL 4 Specialist: AMCS

Acquiring & Managing Cloud Services

ITIL 4 Specialist: CDS

Create, Deliver and Support

ITIL 4 MP Training Bundle

Managing Professional Bundle

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