Exam Scripts (V2 Manager)

This page contains a treasury of the Exam Answers Scripts from the past participants who had attended our ITIL V2 Service Manager Workshop.  We hope that, through sharing, our current and future participants can learn and improve themselves in preparation for their V2 Service Manager Examination.

The Service Support and Service Delivery pages are password protected.  You shall be given your password upon the completion of the respective workshops.  Drop a email to me if you want your password or if you have difficulty accessing these pages.

1. Service Support Evening Paper
   1. Service Desk / Incident Management
   2. Problem Management
   3. Configuration Management
   4. Change Management
   5. Release Management
2. Service Delivery Evening Paper
   1. Service Level Management
   2. Financial Management
   3. Capacity Management
   4. Availability Management
   5. IT Service Continuity Management 
3. Service Support Mock Exam
   1. HP’s Century Security
   2. EXIN’s CMJ Mock Exam
   3. EXIN’s ITC Mock Exam
4. Service Delivery Mock Exam
   1. HP’s Century Security
   2. EXIN’s CMJ Mock Exam
   3. EXIN’s ITC Mock Exam

 Remember, ITIL Service Manager Certification is like a marathon, not a 100m dash.  So consistent study and practice ensures your success.

Happy Learning.

John Seah